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Located in London, we provide personalized healthcare consultancy services to assist with care planning and recovery decisions.

Location

123 Wellness St, London

Hours

9 AM - 5 PM

Shipping Terms and Conditions

1. Delivery Scope

We currently only ship to addresses within the United Kingdom. Orders placed for delivery outside the UK will not be processed.

2. Delivery Method

All books are shipped via Royal Mail. The specific Royal Mail service used may vary depending on the delivery location and volume of orders.

3. Processing Time

Orders are typically processed and dispatched within 3 business days from the date of purchase. You will receive a confirmation email once your order has been dispatched.

4. Delivery Timeframe

Once dispatched, orders are expected to be delivered within 21 days. Most orders are delivered well within this timeframe, though occasional delays may occur due to postal disruptions or peak periods.

Note: The 21-day delivery period begins from the date of order confirmation and includes processing and shipping time.

5. Delivery Charges

Shipping is subject to the shipping fee specified at checkout. Any promotional free shipping offers apply only when stated and under the conditions provided.

6. Delivery Address

It is the customer’s responsibility to ensure that the shipping address provided is complete and correct. We are not liable for delays or losses resulting from incorrect or incomplete addresses.

7. Undelivered or Lost Items

If you do not receive your book within 21 days of placing your order, please contact us at [insert contact email or phone number] quoting your order number. We will investigate with Royal Mail and, if necessary, arrange for a replacement or refund.

8. Damaged Items

If your book arrives damaged, please notify us within 7 days of receipt with photos of the damage. We will arrange a replacement or refund based on the circumstances.

9. Changes to Shipping Policy

We reserve the right to update or change these Shipping Terms and Conditions at any time. Any changes will be posted on our website.

Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you purchase a book from our website. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

When you place an order, we collect the following personal information:

• Full name

• Billing and shipping address

• Email address

• Contact number (if provided)

• Payment details (processed securely by our payment provider – we do not store card details)

• Order history

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your order

• To send order and delivery confirmations

• To respond to your enquiries or customer service requests

• To comply with legal obligations (e.g., tax and accounting requirements)

• To maintain business records

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: To fulfill our obligations under the purchase contract.

• Legal obligation: To meet legal and regulatory requirements.

• Legitimate interests: For record-keeping and customer service purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes it was collected for, including satisfying legal, accounting, or reporting requirements. Typically, order-related information is retained for 6 years in line with HMRC requirements.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties who assist in order fulfillment, such as:

• Payment processors (e.g., Stripe, PayPal)

• Royal Mail or other delivery services

• IT service providers (e.g., website hosting or email communication tools)

All third-party service providers are required to process your data securely and in accordance with data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of any incorrect or incomplete data

• Request deletion of your personal data (subject to legal limitations)

• Object to or restrict certain types of data processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Data Security

We take appropriate technical and organizational measures to safeguard your personal data. This includes the use of secure servers, encrypted transactions, and restricted access to personal data.

9. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. For more details, please see our [Cookie Policy] (if applicable).

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Tel 07925 442 663

Postal Address: 33 Lichfield Road, London, NW2 2RG

Get in Touch

Connect with us for personalized healthcare solutions tailored to your needs and support for recovery decisions after trauma or chronic illness.

Contact

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Support

contact@pgconsultancy.com